Frequently asked questions
About us
What is WorkSpark and how does it differ from traditional staffing firms?
WorkSpark provides co-managed, specialized employees integrated into your team, focusing on administrative roles. Unlike traditional staffing firms, we hire specifically for your needs and manage daily productivity and performance.
Why do you hire from the Phillipines?
We love working with our team members in the Philippines—they are well-educated (with many holding advanced degrees), professional, have a strong work ethic, are reliable, are clear and Americanized English speakers, and have undergone rigorous vetting and training. All team members are Co-Managed by our talented Dedicated Success Managers and have support they can rely on for help. Our professionals are directly sourced by our company and are compensated much higher than the market rate — thus contributing to our long-term employment reliability and your company’s success.
What types of roles can WorkSpark provide for my company?
We offer roles such as Finance Specialists, CRM Management Specialists, Client Pro-Services Specialists, and other administrative support positions.
What are the benefits of WorkSpark's subscription model?
Our subscription model offers cost savings of up to 60% on administrative support salaries, with no long-term contracts required, covering all payroll, taxes, and benefits.
How does WorkSpark help in reducing administrative costs?
By providing skilled remote professionals at a lower cost than traditional in-house employees, saving you up to 60% on salaries.
What industries does WorkSpark specialize in?
We specialize in industries such as finance, technology, healthcare, sales support, and professional services, providing tailored administrative support.
How does WorkSpark maintain data security and confidentiality for clients?
We implement strict data security measures and thorough vetting processes to ensure the integrity and confidentiality of your information.
What are the long-term contract requirements, if any, with WorkSpark?
There are no long-term contracts required; we operate on a month-to-month subscription model.
How can I get started with WorkSpark?
Contact us to schedule a consultation, where we will discuss your specific needs and begin the process of matching you with the right team member.
What kind of cost savings can I expect with WorkSpark compared to traditional hiring?
You can expect to save up to 60% on administrative support salaries compared to traditional in-house hiring.
employee relations
How does the Co-Management model at WorkSpark work?
We collaborate with you to manage your team member's punctuality and productivity, providing daily check-ins and weekly reports to ensure optimal performance.
How does WorkSpark ensure the productivity and punctuality of team members?
We conduct daily check-ins and manage punctuality and productivity, providing weekly reports to keep you informed about your team member's performance.
What kind of support and reporting does WorkSpark provide to clients?
We provide daily management support and detailed weekly reports on team member productivity and performance.
Can you explain the onboarding process for new team members?
We conduct thorough interviews and background checks, integrate the team member into your company, and provide training to align with your internal processes.
How does WorkSpark handle payroll, taxes, and benefits for team members?
We manage all payroll, taxes, and benefits, included in the monthly subscription fee, ensuring a seamless process for you.
What is the process for requesting time off for WorkSpark team members?
Team members must request time off two weeks in advance, which must be approved by both WorkSpark and the client's supervisor.
How are performance reviews and management handled by WorkSpark?
We conduct regular performance reviews, starting with weekly check-ins for the first month, then moving to monthly reviews, ensuring continuous improvement.
What happens if we need to terminate or replace a WorkSpark team member?
We require a 60-day notice for termination or replacement, and we will source and onboard a new candidate as needed.
How does WorkSpark handle raises and promotions for team members?
Raises are offered annually after the team member's first full year with you. Promotions result in a salary increase and a corresponding adjustment to your monthly bill.
What kind of background and experience do WorkSpark team members typically have?
Our team members are college-educated, often with post-graduate degrees, and have relevant experience in their respective fields.
How does WorkSpark ensure a good cultural fit between the team member and the client company?
We conduct detailed interviews and assessments to match team members with the client's culture and specific needs.
What is the process for dealing with performance issues or conflicts?
We address performance issues promptly through our Dedicated Success Managers, who work with both the team member and the client to resolve conflicts and improve performance.
How can I monitor and evaluate the effectiveness of my WorkSpark team member?
You will receive weekly reports detailing the team member's productivity and performance, along with regular check-ins and performance reviews.
How does WorkSpark support the professional growth and development of its team members?
We provide continuous training and development opportunities to ensure our team members remain skilled and motivated.
How does WorkSpark handle holidays and other leave policies for team members?
Team members receive a set number of holidays and accrue vacation and sick leave, which are managed in accordance with our policies and coordinated with the client's needs.
Can WorkSpark provide references or case studies from other clients?
Yes, we can provide references and case studies that demonstrate our success and client satisfaction.