How Workspark helped HappyCo achieve strategic expansion
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in summary
HappyCo's partnership with Workspark allowed them to cut administrative salaries by 60% across multiple divisions while supporting their aggressive growth targets. The cost savings and efficiency gains were instrumental in meeting fiduciary responsibilities and improving their bottom line.
About
HAPPYCO
HappyCo is a midsize company that provides innovative property management solutions. Their platform offers comprehensive tools for managing multifamily properties, including inspection software, property management systems, and resident engagement solutions. HappyCo's technology aims to streamline operations, enhance resident satisfaction, and improve overall property performance.
need
WHAT SPARKED THE NEED
HappyCo faced the dual challenge of improving operational efficiency and maintaining aggressive growth. With fiduciary responsibilities to its investors, HappyCo needed to cut costs without hindering its expansion plans.
challenge
insights
To meet these objectives, HappyCo needed to streamline its administrative functions across three key divisions: CRM Management, Client Pro-Services, and Finance — all with needs in different time zones. Traditionally, hiring skilled professionals for these roles in the US incurred significant costs, including high salaries, taxes, and benefits.
approach
THE BEGINNING OF A PARTNERSHIP
HappyCo partnered with Workspark to leverage their unique co-managed, specialized employee model. WorkSpark provided dedicated professionals for each division, ensuring maximum productivity through daily oversight and weekly performance reports.
solution
implementation
Initially, HappyCo hired a CRM Management Specialist through Workspark to handle CRM data integrity, system optimization, and discovery call demonstrations. Impressed by the salary savings and efficiency, they quickly expanded their engagement to include a Pro-Services Specialist responsible for Tier 2 support and onboarding. Finally, they brought on a Finance Specialist to manage Accounts Payable and Payroll Journaling. All specialists worked across multiple US time zones during business hours.
Co-management
Workspark's Role vs. HappyCo's Role:
Responsibilities:
Performance Management
Working directly with the specialists on project-specific goals and deliverables.
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Team Integration
Integrating WorkSpark specialists into their teams, ensuring seamless collaboration and communication.
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Task Assignment
Assigning daily tasks and responsibilities to the WorkSpark specialists as they would with any internal employee.
Responsibilities:
​​Daily Productivity Checks
Multiple daily check-ins to ensure productivity and adherence to tasks.
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performance Reporting
Providing detailed weekly reports to HappyCo's team leaders, highlighting productivity and performance insights.
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Payroll and Benefits
WorkSpark manages all payroll, taxes, and benefits for the assigned specialists.
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Key Benefits
How happyco
benefitted financially
The average annual costs for hiring equivalent US professionals, including salaries, taxes, and benefits, were significantly higher compared to Workspark's all-inclusive subscription model.
Currently, HappyCo is saving an average of $52,250 per specialist per year.
Multiplying that by three, that is an annual savings of $156,750.
Outcome
HappyCo's partnership with Workspark allowed them to maintain a lean operational structure while supporting their aggressive growth targets. The cost savings and efficiency gains were instrumental in meeting fiduciary responsibilities and improving their bottom line.
Performance insights
Our co-management with daily check-ins and weekly reports ensured HappyCo's assigned team members remained highly productive, seamlessly integrated, and efficiently managed — driving significant support salaries savings and operational efficiency for their rapid growth.
EXAMPLE OF OUR WEEKLY REPORT
conclusion
HappyCo's success with Workspark underscores the value of innovative staffing solutions in today's competitive market. By choosing Workspark, companies can achieve significant cost savings, enhanced productivity, and seamless integration of specialized remote professionals.
"Nicha has excelled in her role, taking on new responsibilities with confidence and initiative. She quickly adapts and learns, effectively handling tasks like Salesforce management, discovery calls and lead qualification. I value her proactive approach, integration with the team, and commitment to improvement. She is a capable and valuable team member."
- Brian C.
Senior Manager of Demand Generation, HappyCo