CUSTOMER SERVICE REPRESENTATIVES
HAVE BETTER CUSTOMER
RELATIONSHIPS
A customer service remote professional will boost your brand reputation and strengthen customer relationships by handling your online support — including social media responses, issue resolution, and appointment tracking.
what a remote CUSTOMER service provider can do for you
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Live Chat and Instant Messenger support
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Answer customer inquiries
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Create and update customer support scripts
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Processing orders
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Pre-sales questions
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Billing and technical support
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Moderate comments and reviews
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Basic technical support
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Update customer records
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Create customer accounts and logins
CUSTOMER SERVICE
SUPPORT
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Develop and maintain relationships with key stakeholders
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Serve as a customer advocate by providing feedback to the team to improve service
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Generate progress reports for the client
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Customer onboarding
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Manage high-value clients
CUSTOMER SERVICE
MANAGEMENT
Comprehensive Training
Customer service representatives are trained to be the face of your business.
We guarantee that our team members will:
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be detail-oriented
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be excellent written and verbal communicators
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be exceptional at managing time and staying organized
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be empathetic, active listeners
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be trained in all of the latest AI technology needed to grow your business
DEDICATED
MANAGEMENT
Enjoy the advantage of a dedicated account lead who oversees and supports your customer service representatives daily — all at no additional charge.
We will:
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make certain that your service team members remain productive, on track, and contribute to achieving your business objectives
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be ready for meetings, capable of designing coaching strategies and Standard Operating Procedures (SOPs) for your assistants
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provide time & productivity tracking
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assist in onboarding additional contractors whenever required
Stress-free
replacement
Our dedicated hiring team carefully selects each remote customer service professional based on your business needs and objectives. However, if the match doesn't meet your expectations, we commit to providing you with a new assistant in as few as three business days.
We work with your technology
